Webizion is a web design and development agency dedicated to delivering world-class digital services to our clients. Like any business, we must cover the operating costs involved in providing these services. We expect our clients to understand these associated costs and adhere to our policies. Timely payment for services is required, as well as prompt submission of any necessary materials, such as content, files, or images, upon request.
By engaging in a project with Webizion or placing an order on our prebuilt website solution, you agree to our refund and cancellation policy and commit to following our guidelines accordingly.
Custom Services
Web design and development projects require significant resources, including time, research, and internal expenses. As a result, payments or deposits are only eligible for partial refunds, subject to a 10% processing fee.
For instance, if a client deposits $1000 and we receive $800 after the payment gateway deduction (if any), the refund will be based on that received amount, meaning the client would receive $720. By submitting a deposit, the client agrees to the quoted pricing.
Any material provided to Webizion becomes its property, and no return of such materials is guaranteed. This includes emails, data, images, or samples of any kind. Webizion is not responsible for any lost, stolen, or misplaced materials. If a project is canceled, delayed, or postponed by the CLIENT, all fees will be forfeited and retained by Webizion.
Additional costs may apply for work completed beyond the original project scope. No exceptions.
Prebuilt Solution
Our core values are rooted in honesty, fairness, and a strong commitment to customer satisfaction. You may request a 90% refund within 24 hours after placing your order or a 50% refund after receiving access to your website.
After this window, it will be understood that you are satisfied with your prebuilt website, and no further refund requests will be accepted.
Eligibity of Refund
At Webizion, every project is important to us, and we handle each one with the highest level of care and professionalism. Our goal is to deliver results in line with the terms and conditions outlined in the proposal. However, if despite all efforts, a client is unsatisfied and wishes to initiate the dispute resolution process, we address refund requests according to a clearly defined policy.
This policy outlines the terms for each of our services and provides a transparent framework for managing refund eligibility.
Refund requests for custom services are honored under specific conditions:
- Requests made before receiving the initial service are eligible for a full refund.
- Refund requests within 48 hours after payment or deposit are eligible for a 66% refund.
- Requests made within 24 hours of receiving our service(s) are eligible for a 33% refund.
- No refunds will be provided after delivery.
- A refund request must have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions.
- A refund will only be processed if a layout has been designed according to the brief.
- All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.
- A 100% unique website guarantee entitles you to a re-draw if our developed website is found to be considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and Webizion will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to copyright their website.
Note: Webizion holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use our works for any purpose; they will be the sole property of Webizion.
We are not responsible for covering any fluctuations in exchange rates between the time of purchase and the time of your refund.
Services that are not listed in the project scope or agreement are not eligible for refunds under any circumstances. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package.
Examples of such services are as follows:
- Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google Adwords Campaigns
For services that are not covered under the refund policy, in case of dissatisfaction, Webizion management, after reviewing the project, may choose to offer a partial refund to the client.
Refund Process
Clients must submit a written refund request within 3 days of the project start date to [email protected]. The request should detail the reasons for the refund, along with any supporting documentation.
Refund Evaluation
Upon receiving the request, we will evaluate the project’s status and the reasons for the refund. The refund amount will be determined based on the progress made, in line with the terms of this policy.
Refund Notification
Clients will be notified of our decision within 7 days of receiving the refund request. If approved, we will provide the refund amount and outline the refund process.
Refunds will not be issued if:
- The client has approved the work(s).
- Any part of the delivered work has been used or implemented.
- Project requirements change after initiation.
- The client has a change of mind.
Once the website is launched and/or final files are delivered, no refund requests will be entertained. Refunds are subject to our terms and are only provided in cases of good faith, where no other agencies have been contracted for the same job. All refund requests must be directed to our support team, and Webizion reserves the right to approve or disapprove requests on a case-by-case basis.
Non-Refundable Situations
- Completed Work: Once the project has been completed and delivered, no refunds will be issued. This includes web design, development, and any services such as content creation, marketing, SEO, etc.
- Third-Party Involvement: Any third-party alterations without our prior knowledge or approval will void any refund eligibility and our included support services.
- Late or Missing Payments: Delays caused by late payments or lack of required information from the client do not warrant refunds.
Chargebacks
We typically request that clients provide their credit card or payment information so we can directly charge for services rendered. Alternatively, we may send an invoice for you to pay at your convenience. Payment is required upfront, and by submitting your payment information, you agree to the associated service fees.
If a chargeback or payment dispute is initiated by the client with a bank or credit card company, all services and projects will be suspended, and in some cases, work may be reversed without prior notice. Additionally, any chargeback fees incurred will be passed on to the client.
Any outstanding balances resulting from chargebacks must be cleared before services are restored, files are delivered, or work resumes.
For any billing concerns, please contact us, and we will be more than happy to assist.
Initiating a chargeback for a legitimate charge is considered fraud. Chargebacks are not a legal or acceptable method of requesting a refund, and all disputes will be contested with legal action, supported by our detailed records.
Modification of Policies
Webizion reserves the right to modify this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website or providing notice to clients. Please print a copy for your records.
For any queries regarding our refund policy or if you would like to request a refund, contact us at [email protected] within the specified timeframes.
This page was last updated on August 31st 2024.